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About Plain Language Health Design

Learning from Patient Voices to Improve Patient Lives.

Plain Language Health Design helps healthcare companies improve the lived experiences of their target patients and caregivers through data and design.

Introducing

Plain Language x Startups

For dynamic, fledgling teams working to overcome the challenges of sales, marketing, or fundraising in this challenging space, PLHD for Startups is a flexible set of design and consulting services that gets you ready for the hurdles ahead.

Is Your Team a Fit?

Our Work

We help our clients take patient-centricity from buzzword to ROI-driving initiatives.

We amplify qualitative experiences from patient voices with quantitative analysis & proprietary data. This approach allows us to operate as extensions of our client teams to design, create, and launch differentiated patient engagement initiatives. to drive remarkable outcomes for our clients and their target audiences.

Trusted by Startups, Enterprise, and Non-Profit Teams
AriseHealth logoToogether logoThe Paak logo2020INC logoToogether logoOE logoToogether logo

24

Diseases Supported

950x

Client ROI

2M+

Data points in PLHD Data Library

$225M+

Projects won by our clients

$32M

Capital fundraised by clients

250%

Decrease In rare disease study applicant Cost

91

Our NPS Score

Our Services

Data → Design → Strategy

Our approach to patient engagement is rooted in a love of great design, and informed by data. This unique approach allows us to go beyond advising our clients. Instead, we work as extensions of our customer teams to design, build, and operate high-performing, compliant, and memorable patient outreach and communications strategies.

Select Use Cases

Study Recruitment & Retention

Educational Materials

Engagement Strategy

Market Positioning

From Past Clients

You've been my secret weapon.

Director, rare disease practice
contract research organization

Your audience is speaking. Are you listening?

It's harder than ever before to get your message to your core audience.

Our unique and growing patient sentiment datasets, paired with the analytics we've built, allow our clients to foresee challenges and identify messaging opportunities that drive enthusiasm within their community.

Select Use Cases

Patient Sentiment Reports

Patient Journey Maps

Digital Focus Groups

Advocacy Landscape

Patient Consultant Boards

Learn from the competition to win defensible & differentiated positioning.

The healthcare marketplace is noisy and complicated. And your product faces not just direct competition, but indirect pressures from alternative care routines, wellness fads, and holistic medicines.

Win attention, secure positioning, and navigate with certainty against your direct and indirect competition. Our data + analysis provides unique insights to amplify your message in the minds of your target population. Our research expertise blends the right mix of technology, data, and good old-fashioned brain power to inform you of the potential challenges and growing opportunities ahead.

What We Offer

Digital Share-of-Voice Assessment

Omni-Channel Marketing Analysis

Patient Experience Benchmarks

Brand Challenge Identification

Advocacy Partnership Opportunities

Current Positioning Assessment

Considered design communicates your standard of care.

Our belief is that a website isn't just a website; nor is a logo just a logo.

We believe that our audiences can sense the level of care we've placed into our communications, all the way down to the typeface we choose. The care and craft we put into every experience is equal to any confidence or consideration we should expect in return.

What We Offer

Patient-Facing Branding

Digital Media

Study & Product Naming

Podcast Development

Print Media

Plain Language Copywriting

Differentiated, integrated engagement strategies led by the patient voice

We assist in the development of outreach strategies in which patients play a central role.

From study initiation or product launch, all the way through to lifecycle management, our clients benefit from ensuring that patient engagement is as critical a component of their overall plans as medical, regulatory, or investor affairs. This model of continuous collaboration with patients and their communities provides crucial input into overall research design whilst supporting regulatory, community, and educational initiatives through each stage of the product development and commercialization process.

What We Offer

Patient engagement planning

Patient-facing content development

Social media strategy

Patient advocacy partnership development

Online patient communities mapping

Patient support programs

From Past Clients

[PLHD]'s enthusiastic willingness to collaborate on our corporate brand empowered us to bring disparate and yet-unformed ideas to the table, knowing that we’d be able to work closely together to drive to an end result that would thrill our internal executive stakeholders and our external audience.

We couldn’t be more happy with the unique, professional, and innovative branding that we arrived at with their guidance.

Lazar Bojic
VP of Corporate Development, Engene

An Identity for a Brand New Rare Disease Community

Case Study Coming Soon

Multimedia Awareness for an Ultra-Rare Disease Registry

Case Study Coming Soon

Naming + Branding for a Juvenile Rare Disease Clinical Trial

Case Study Coming Soon

Supporting a CRO's Commercial Team's $100M Neurology Project Win

Case Study Coming Soon

Our Latest Insights

Half of our practice is dedicated to research. Here's what we're thinking about recently.

It feels like I'm fighting two battles. One against my body. One against this maze of insurance paperwork.

Patient Sentiment

5 Lessons for Digital Engagement from the Advanced Melanoma Community

Read the Full Report

Insight

On (Actually) Being “Patient-Centric”

For more, visit the Library.

How can we help?

Interested in learning more about how PLHD can accelerate and optimize your patient engagement strategy? Let's start with a free consultation today.

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